Project Type
Platform · Brand · Media · Loyalty · Event Coverage
Project Status
Live platform · autop.tn
Location
AutoTech · Tunisia · 2025
We built their platform.We ran their brand.Same studio.
Tunisia's first multi-brand garage network trusted us with both.
Autop is Tunisia's first independent multi-brand garage network — elected Service Client de l'Année three times. Sequa built Autop Rewards — a full B2B2C loyalty platform — and simultaneously ran their social media, produced their videos, and covered their events. Two mandates. One team. One architecture.
— THE CONTEXT
A network that earned loyalty.Without a system to reward it.
Autop — Tunisia's first independent multi-brand garage network, elected Service Client de l'Année three times — had the infrastructure, the reputation, and the client base. But no system to capture and reward that loyalty, and no consistent brand voice to grow it. Clients were coming back. Nobody was tracking it, rewarding it, or talking about it.
Same team. Same period. Two mandates. That's what a studio looks like when it works as a system.
— TWO MANDATES · ONE STUDIO
Two axes.
One coherent system.
Not two separate agencies. One team running platform and brand simultaneously — every decision on one side informing the other.
Axis 01 · Platform — Autop Rewards
- -Full B2B2C loyalty platform: clients, garages, insurance partners
- -10 admin modules, loyalty tiers Bronze → Platinum
- -Points per intervention, QR vouchers, scientific-grade NPS
- -Referral funnel + insurance company partner portal
Axis 02 · Brand & Media
- -Social media strategy, content creation, daily management
- -Video production — brand films, events, product demos
- -Full media coverage of national Autop events
- -Content aligned with Service Client de l'Année positioning
— THE PLATFORM — 10 MODULES
Everything a loyalty network
needs to actually work.
Not a feature checklist. A system where every module shares the same client layer — so every data point compounds.
Dashboard & Clients
- -KPIs, alerts, trends, and full reporting
- -Client tiers, search, profiles, data exports
Catalogue & Loyalty Rules
- -Reward tiers: Bronze to Platinum
- -Points earned per intervention type
Garage Network & Vouchers
- -Network map, team performance, garage invitations
- -QR code appointment validation and refunds
NPS & Referrals
- -Scientific-grade NPS per garage + complaint resolution
- -Referral codes, conversion funnel, reward tracking
Activities & Settings
- -Interventions log + automatic points crediting
- -Team roles and permission matrix
— THE STRATEGIC CHOICE
A loyalty program nobody knows about is just a database.
Autop came to us for a loyalty platform. Six weeks in, we had the same conversation we always have: what's the point of a system that rewards returning customers if you're not actively acquiring new ones? The platform tracks engagement. The content drives it. These aren't two projects — they're two sides of the same loop.
So we ran both from the same team. Every social post referenced the platform. Every video was shot with Rewards in mind. The result is a NPS of +75 — which doesn't come from a loyalty platform alone. It comes from a brand that people actually feel something about.
Most agencies give you a product. We gave Autop a system that earns loyalty and a brand that makes people want to give it.
Content and presence attract new clients to the network
Rewards system captures, tiers, and retains them as loyal members
Loyal members become brand advocates — the loop compounds
NPS +75 — the number that runs on both axes
— WHERE AUTOP IS NOW
Where Autop
is now.
Live platform. Active network. Service Client de l'Année × 3 (2023, 2025, 2026). Both mandates delivered from one studio.
Loyalty platform live
- -Full B2B2C — garage network to insured client, connected
- -10 modules, one shared client layer
Brand presence built
- -Social, video, and event coverage running
- -Content aligned with national positioning
Service Client de l'Année · ×3
- -2023 · 2025 · 2026 — distinction nationale
NPS +75
- -Platform + Brand + Media — same team, same strategy
— WHY THIS CASE MATTERS
Product without brand
is a tool. Brand without
product is noise.
If your business needs both — and most businesses do — we don't pass you between two agencies. We run both from the same team, against the same strategy, in the same period. We'll tell you in 30 minutes whether we're the right fit.
